Name: Ralova
Address: 8 Bedford Square, London WC1B 3RA, United Kingdom
Telephone: +44 20 7263 4815

1. Overview

Ralova (“the Practice”, “we”, “us”) is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, and the rights you hold in relation to that data.

This Policy applies to data collected via the ralova.info website and through direct engagement with the Ralova consultancy practice. It is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Ralova acts as the data controller for personal data collected through this website. Our registered correspondence address is 8 Bedford Square, London WC1B 3RA, United Kingdom.

2. Personal Data We Collect

We may collect the following categories of personal data through your use of the website or engagement with the practice:

▪Contact information: Name, email address, and telephone number provided through the contact form or during direct communication.
▪Enquiry content: The content of messages submitted via the website contact form, including any details about the service enquiry.
▪Programme records: Dietary intake information, session notes, and plan documents produced during a consultation programme, where the individual has engaged the practice directly.
▪Usage data: Technical information collected automatically when you visit the website, including IP address, browser type, pages visited, and time spent on pages. This data is collected via cookies — see Section 7.

We do not collect sensitive personal data through the website contact form. Programme records containing dietary information are handled with additional care under the relevant provisions of UK GDPR.

3. How We Use Your Data

Personal data collected by Ralova is used for the following purposes:

▪To respond to enquiries submitted via the contact form.
▪To schedule and administer consultation sessions.
▪To produce, store, and share programme documentation with the individual concerned.
▪To maintain the session archive for active and completed programmes.
▪To analyse website usage patterns to improve site performance and content (via anonymised analytics data).

The lawful basis for processing contact and enquiry data is legitimate interests (responding to an enquiry) and, where a formal programme engagement is entered into, the performance of a contract. Website analytics data is processed on the basis of consent (managed via the cookie banner).

4. Data Sharing

Ralova does not sell, rent, or trade personal data. Personal data may be shared with the following categories of third parties where necessary to deliver the service:

▪Hosting providers: The website is hosted on servers operated by a third-party hosting provider. This provider processes technical data (such as server logs) as a data processor under a contractual agreement.
▪Analytics providers: Anonymised website usage data may be processed by a third-party analytics service, subject to your cookie consent preferences.
▪Legal obligations: We may disclose personal data where required to do so by applicable law or in response to a lawful request from a public authority.

Programme records are not shared with third parties without the explicit consent of the individual concerned, except where required by law.

5. Data Retention

Contact form enquiries that do not result in a programme engagement are retained for up to 12 months from the date of receipt, after which they are sesupportly deleted.

Programme documentation (intake records, session notes, meal plan documents, and revision logs) is retained for a period of five years from the date of the final session, in line with standard record-keeping practice for advisory services. You may request earlier deletion — see Section 6.

Website usage data collected via analytics cookies is retained according to the retention settings of the analytics provider, typically no longer than 26 months.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

▪Right of access: You may request a copy of the personal data we hold about you.
▪Right to rectification: You may request that inaccurate or incomplete data be corrected.
▪Right to erasure: You may request that your personal data be deleted, subject to any legal obligation to retain it.
▪Right to restrict processing: You may request that processing of your data be restricted in certain circumstances.
▪Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request your data in a structured, machine-readable format.
▪Right to object: You may object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

The ralova.info website uses cookies to support site functionality and to collect anonymised usage data. Cookie preferences are managed via the cookie consent banner displayed on your first visit. You may adjust your preferences at any time via the Cookie Settings link in the footer.

Full details of the cookies used on this website, their purposes, and retention periods are set out in the Cookie Policy.

Privacy Policy